Alaeddin Hallak

Business and solutions analyst with emphasis on user-centered design and usability. I started off as a .NET developer and worked my way through different roles including solutions analysis, project management, and sales until I realized that my true passion lies in helping businesses optimize their operations by analyzing their processes and giving them the best possible IT solutions to help reduce costs and increase efficiency. Human factors play a big role in this and therefore I'm also certified and interested in delivery of usable solutions that help ease the transition of new systems.

Ever Team, Jeddah, Saudi Arabia (May 2009 - Present)

• Leading the analysis, design, development and implementation of business process automation projects working directly with stakeholders at various levels.
  

• Major clients include Jeddah Municipality and General Authority of Civil Aviation.
  

• Developed innovative and unique integration engine that interfaces with legacy mainframe applications to provide flexible integration platform for EVER applications.
  

• Developed and tested .NET web services that integrate EverSuite applications with third-party systems.
  

• Performed extensive quality assurance and usability testing on finished business processes.
  

• Administered training for end users.

Integrated Development for Information Systems Est. (IDIS), Head of Applications & Solutions Development, Jeddah

• Managed the solutions development department
  

• Successfully managed the delivery of department projects
  

• Engaged in pre-sales activities and first-time meetings with potential prospects to introduce IDIS
  

• Started an initiative for converting IDIS into "projectized" organization by introducing operations governance and implementing project management information system
  

Information & Logistics Services Co. (Basamh Trading Co.), Solutions Analyst, Jeddah, Saudi Arabia (18/2/2006 - Present)

• Responsible for the analysis and design of the following solutions that utilize handheld mobile devices and backend web-based administration interface: Merchandising automation solution for a field marketing services provider, and vending machines' tracking solution for a catering company.
  

• Interviewed and contextually observed various types of end-users and stakeholders in order to accurately capture requirements and business processes.
  

• Documented use cases, scenarios and business rules in UML using Enterprise Architect.
  

• Managed a remote development team towards delivering iterative functional builds.
  

• Iteratively performed quality assurance and usability evaluation.

Globesoft (Zaki Farsi Group), Web Developer, Jeddah, Saudi Arabia (13/10/2004 - 18/2/2006)

• Lead ASP.NET developer for a web-based subscription management system used by Saudi Post to manage subscriptions to Wasel service.
  

• Developed integration link with the Ministry of Interior database to retrieve subscribers' personal details. Utilized secure XML Web Services authenticated by X.509 certificates.
  

• Implemented AJAX technology to create dynamic responsive user interface.

Business Analysis
Experience in executing BPM projects. Ability to plan and develop BPM business case, identifying stakeholders, gathering and analyzing requirements and modeling "as-is" and "to-be" processes using best practices while focusing on change management and continuous improvement and monitoring.

Solutions & Usability Analysis
Emphasis on user-centered analysis and design, usability testing and interaction design. Practical experience in UI prototyping and UML.

Development
Windows and Web-based development on .NET framework (VB, C#, ASP.NET, Web & Windows Services). Experience with various technologies such as PHP, JavaScript, VBScript, AJAX, XHTML & CSS.

Products Experience

• Microsoft Office Project Server
  

• Microsoft Office SharePoint Server
  

• Microsoft Dynamics CRM
  

• WordPress (CMS)
  

Other Skills

• Excellent communication, presentation and leadership skills.
  

• Web 2.0, Social Media, SEO
  

• Total English & Arabic fluency

BPM business systems analyst .net developer programmer usability ucd user interface UX wireframe prototyping agile scrum testing design web software engineering uml project management EPM CRM SharePoint pre-sales